The Kept Blog

Pre-Collections insights.

The real issues in accounts receivable — why invoices go unpaid, what collections actually costs, and how to get paid before it ever reaches an agency.

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The Pre-Collections Platform
Credit Risk

When a customer pays late, your business credit score takes the hit

A late-paying customer often forces you to pay your own suppliers late — and it's your business credit score, not theirs, that drops. Here's how the chain works and where to break it.

Sep 9, 2026·Read →
Credit Risk

Before you offer net-30: how to size up a customer's credit

Most small businesses extend net-30 on trust and a purchase order. A short credit check — a business credit report, trade references, and a credit limit — turns a blind bet into a decision.

Sep 7, 2026·Read →
Collections

Your unpaid invoice has an expiration date

An unpaid invoice doesn't stay collectible forever. Under UCC 2-725 the legal clock on a sale-of-goods debt runs four years — and the economic clock runs out long before that. Here's what both deadlines mean for getting paid.

Sep 4, 2026·Read →
Cash Flow

The hidden cost of a late invoice is the work you turn away

A 2026 survey found 90% of construction leaders have passed on profitable work because of cash-flow timing. Late invoices don’t just cost you the invoice — they cost you the next job.

Sep 2, 2026·Read →
Accounts Receivable

Your customer thinks they paid you on time. They didn't.

New 2026 data shows a 16-day gap between when payers think they pay and when the cash actually lands. Most overdue invoices aren't refusals — they're drift. Here's how to close the gap.

Aug 31, 2026·Read →
Credit Risk

Net-30 isn't a payment term. It's an unsecured loan.

Offer a customer 30 days to pay and you've made an unsecured, zero-interest loan. Most small businesses write dozens a month without checking who can pay — and the 2026 data shows more of those loans going unpaid.

Aug 28, 2026·Read →
Payment Terms

The late fee on your invoice isn't a collection strategy

A late fee looks like leverage, but a third of businesses won't even enforce it — and even when charged, it rarely changes the pay date. What actually recovers an overdue invoice.

Aug 26, 2026·Read →
Accounts Receivable

Short-paid: the money your customers withhold without ever saying no

A short-pay is nonpayment hiding inside a payment. Here's why deductions slip through, what they quietly cost, and where the withheld remainder actually gets recovered.

Aug 24, 2026·Read →
Small Business

When customers pay late, owners pay themselves last

More small businesses are carrying overdue invoices than a year ago — and the gap is coming out of owners' own paychecks. What the 2026 data shows, and where the cash is recoverable.

Aug 21, 2026·Read →
Cash Flow

Paying to get paid: businesses are buying faster access to their own cash

Nearly 3 in 5 small businesses paid extra fees last year just to reach money they'd already earned. The fix isn't faster plumbing — it's collecting the overdue invoice that opened the gap.

Aug 19, 2026·Read →
Accounts Receivable

Six hours a week chasing money you already earned

New 2026 data shows 40% of businesses spend six or more hours a week chasing invoices — and 92% still get paid late. The problem isn't effort. It's consistency.

Aug 17, 2026·Read →
Cash Flow

Small invoices, big strain: why a late $900 bill hurts more than you think

New 2026 data shows late payments strain small businesses even when the invoice is small — one in eight felt cash strain from a bill under $1,000. The damage is about timing, not size, and the small invoices are the ones that quietly get abandoned.

Aug 15, 2026·Read →
Cash Flow

Lock-up days: the cash your firm has earned but can't touch

For agencies, law firms and consultancies, lock-up — the gap between doing the work and getting paid — is often the biggest use of working capital on the books. Here's how it's measured, and why the debtor half is where the cash is actually recoverable.

Aug 14, 2026·Read →
Industry

Staffing firms front the payroll. The client pays weeks later.

Staffing agencies pay workers weekly but bill clients net-30, 60, even 90 — and 43% of U.S. B2B invoices run overdue. When you've already covered the payroll, a late invoice isn't deferred revenue; it's money you've spent. Here's why the pre-collections window matters most in staffing.

Aug 12, 2026·Read →
Cash Flow

When a late invoice becomes a payroll problem

A fresh 2026 report found 39% of small business owners say a single late payment made covering payroll or bills difficult. Why payroll is where slow invoices hurt most — and where the fix actually is.

Aug 11, 2026·Read →
Regulation

Consumer debt has a rulebook. Your B2B invoice doesn't.

Federal debt-collection law protects consumers, not businesses — your overdue B2B invoice falls outside the FDCPA entirely. Here's why that puts the burden of a professional, relationship-safe process on you.

Aug 5, 2026·Read →
Payment Terms

The early-payment discount trap: a 2% discount can cost you 37% a year

Offering 2/10 net 30 to get paid faster works out to roughly a 37% annualized cost — and it does nothing for the invoices that slip past due. Here's the math, and a cheaper place to find cash.

Aug 5, 2026·Read →
Bad Debt

The write-off myth: deducting a bad invoice doesn't get your money back

Writing off an uncollectable invoice feels like closing the loop, but a bad-debt deduction only returns your tax rate — not the money. Here's the real math, and why the fix comes earlier.

Aug 4, 2026·Read →
Credit Risk

When your customer goes under, your invoice goes with them

Commercial Chapter 11 filings jumped 42% year over year this spring, and insolvencies are rising for a fifth straight year. When a customer files, an unpaid invoice becomes an unsecured claim at the back of the line — and the pre-collections window is your hedge.

Aug 4, 2026·Read →
Cash Flow

Borrowing to cover money you're already owed: the hidden cost of late invoices

A new QuickBooks report shows more small businesses leaning on credit cards and instant-transfer fees to bridge unpaid invoices. When you borrow against money you're already owed, a late payment costs you twice.

Aug 2, 2026·Read →
Accounts Receivable

Overdue or disputed? Why some unpaid invoices aren't a cash problem at all

Roughly 39% of invoices contain an error, and a disputed bill won't get paid no matter how many reminders you send. Here's why billing disputes quietly age into write-offs — and why the pre-collections window is where they're still fixable.

Jul 31, 2026·Read →
Payment Terms

The terms trap: when a big customer stretches your payment terms, you fund their float

Large companies pushed their days-payable to 59 days by using leverage to extend terms. Here's what net-60 really costs a small supplier — and why the pre-collections window is where the money is still recoverable.

Jul 29, 2026·Read →
Cash Flow

Overdue invoices are climbing again. The cost is in how long you wait.

A new 2026 report finds 59% of small businesses now carry invoices more than 30 days past due, up from 47% a year ago. The overdue pile is growing — and the pre-collections window is where the money is still recoverable.

Jul 27, 2026·Read →
DSO

A healthy DSO can still hide a bad-debt problem

DSO is an average, and averages hide the aging tail where overdue invoices quietly turn into write-offs. Nearly half of U.S. B2B credit sales are overdue — here's what your DSO number doesn't show.

Jul 24, 2026·Read →
Collections

The real math on contingency fees: what a collection agency's cut actually costs you

Collection agencies charge 25–50% of what they recover, and the cut climbs as the invoice ages. Here's the true cost of a contingency fee — and why a flat fee changes the math.

Jul 22, 2026·Read →
Cash Flow

The late-payment domino effect: how one overdue invoice knocks down the next

Nearly 3 in 5 small businesses now have invoices overdue 30+ days, and 42% say it forced them to delay paying their own suppliers. Here's how the chain reaction works — and where to break it.

Jul 20, 2026·Read →
Industry

Construction gets paid last. The fix starts before collections.

Around 70% of contractors face regular payment delays. Waiting to escalate only shrinks what you recover — construction's cash crunch is a pre-collections problem.

Jul 13, 2026·Read →
Accounts Receivable

Why your accounting software's payment reminders don't work

QuickBooks and Xero will happily fire reminders into the void. Here's why generic, untimed dunning fails — and what actually gets invoices paid.

Jul 13, 2026·Read →
Collections

The Recovery Cliff: why waiting to collect costs you half the money

An invoice loses most of its collectibility in the first 90 days. Understand the curve — and why the window before collections is where the money is.

Jul 13, 2026·Read →